Last year, at around this time, the corner lot up the road was cleared and graded for new construction. I learned soon after that an
IGA was going in. I had mixed news about the development, being that I was friends with all of the employees at the smaller Jr Foods store located in the neighborhood that certainly would, and did, go out of business. Despite that fact,I figured it would be nice to have a large selection of groceries so close to home.
Once the IGA opened, right out of the gate, the service was
really amazingly bad, but I can really understand why that would be in a new place. Over the course of the fall and winter I have continued to visit there several times a day, getting almost all of my gas, beer, Subway sandwiches, Cokes and occasionally dinner there. I probably have spent between 75-125 dollars a week there since they opened last fall, but I don't see them getting much of my money anytime soon, for a number of reasons.
First, the mere existence of this place has totally screwed up traffic flow in my neighborhood. My very serene neighborhood filled with retirees, quaint older homes, and a country church now resembles the back stretch at Talladega Speedway. Further, those of us that live on Old Lovers Lane have to wait, usually two lights just to get onto Lovers Lane, and then two more to get to Cemetery Road. It is routinely a 10-minute wait just to get to the damn main road.
Second, the service seems to actually be getting worse instead of better. The employees that actually work at the store are amazingly nice and very friendly, it just doesn't seem like they have much experience in the service part of customer service. Every time I visit the place it seems like a new adventure in disaster preparedness. The coke is always out. The ice is always empty. The iced coffee machine is ALWAYS empty. Something is empty or not there at least 1 in 3 times I go there.
There doesn't seem to be any managerial procedures to ever check these things. I have come across too many empty things for me to think they actually check it themselves until someone bothers them to do so. If that indeed is the case, that is really inconvenient of a convenience store to do.
I already wait too damn long outside the store, in my car, burning up my gas,in an IGA created traffic jam to have to wait some more for someone to refill something that should usually be full in the first place.
Anyway, after watching the NASCAR race on Sunday I went down there and for the 3rd time that week, the iced coffee was empty. I decided at that moment I have had enough with IGA. I literally dropped my cup along with its few drops of empty iced coffee on the floor, got a diet coke with ice cream and left. I won't be back there for a very long time. I'll get gas elsewhere, and eat Jimmy Johns for a while.
Again, the kids that work there are nice folks, but there seems to be no one running the show there and it is really just a traffic nightmare. I wish IGA would go set up in Rivergreen and we'd see some community leaders get their panties up in a wad.